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Terms and Conditions

Purchasing Information

  • You are purchasing your tickets for this expo from:
    • Deloitte ("Event Organiser" or "Seller")
    • ABN: 61 649 157 201
    • Email: apidays@deloitte.com.au
  • The transaction is being processed and facilitated through the ticketing website of:
    • Lüp Pty Ltd
    • ABN: 17 564 826 326
    • Email: tickets@lup.com.au
    • Phone: 1300 884 226
    • Address: GPO Box 647, Brisbane QLD 4001
  • All transactions are in Australian Dollars (AUD) unless otherwise stated

Delivery of Your Tickets

  • Your tickets will be delivered electronically via email. (E-tickets)
  • You can then show them your phone or tablet at the event so we can scan you in at the door.
  • We will send you your e-ticket as soon as you complete your purchase

Processing and Credit Card Fees

  • If there are any processing or credit card fees, these will be calculated and shown to you during purchase.
  • If there is $0 or no value in 'Fees' column or fields, that means there are no fees applicable to your purchase.

Refund and Returns

Tickets are sold on the following Terms & Conditions:

  • Price of tickets are in AUD$ and include GST. 
  • We are not required to provide a refund or replacement if you change your mind. You may have other rights under Australian Law. For full details please contact the organiser or your relevant government agency.
  • Packages and other passes are sold as a ‘package’ and cannot be substituted for other tickets.
  • APIdays reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements and audience capacity, should circumstances change.
  • The right to admission is reserved and is subject to the seller’s and the venue’s terms and conditions.
  • Entry may be refused if tickets are damaged, defaced or machines read as invalid and used or are not purchased from Lüp.
  • All tickets purchased online will be emailed to the purchaser.

Privacy Policy

  • Your personal information is being collected to facilitate your puchase and to allow entry to the event.
  • Your information is shared with the Event Organiser, to enable them to communicate to you regarding the event.
  • If you wish to be removed from any lists please email us at tickets@lup.com.au
  • Your personal information is not shared with any other third parties without your express permission.
  • Please click here for the organisers Privacy Satement.
  • Please click here for the ICC Sydney Conditions of entry.

Security

  • All transactions with us are protected using 128-bit SSL encryption to ensure the security of your personal information and credit card data.
  • All payments are processed directly with Westpac and none of your credit card details are stored on our servers