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Terms and Conditions

Purchasing Information

  • You are purchasing your tickets for this festival from:

      Optical Distributors & Manufacturers Association of Australia Ltd

      • ("Event Organiser" or "Seller")
      • ABN: 31001783071
      • Email: marketing@odma.com.au
      • The transaction is being processed and facilitated through the ticketing website of:
        • Lüp Pty Ltd
        • ABN: 17 564 826 326
        • Email: tickets@lup.com.au
        • Phone: 1300 884 226
        • Address: GPO Box 647, Brisbane QLD 4001
      • All transactions are in Australian Dollars (AUD) unless otherwise stated

      Delivery of Your Tickets

      • Your tickets will be delivered electronically via email. (E-tickets)
      • You can then print these or bring them on your phone or tablet to the event so we can scan you in at the door.
      • We will send you your e-ticket as soon as you complete your purchase

      Processing and Credit Card Fees

      • If there are any processing or credit card fees, these will be calculated and shown to you during purchase.
      • If there is $0 or no value in 'Fees' column or fields, that means there are no fees applicable to your purchase.

      Refund and Returns

      • Refunds and returns are covered under the policy of the Event Organiser, and do not limit your rights under Australian consumer law:
        • All transactions are final. No refunds are permitted, except as required by law.
        • In the case of an event cancellation, refunds will be provided to patrons who have purchased tickets for the cancelled event.

      Security

      • All transactions with us are protected using 128-bit SSL encryption to ensure the security of your personal information and credit card data.
      • All payments are processed directly with Westpac and none of your credit card details are stored on our servers

      Privacy Policy