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Terms and Conditions

Purchasing Information

  • You are purchasing your tickets for this Event from:
    • Australasian Hospitality & Gaming Expo ("Event Organiser" or "Seller")
    • ABN: 91 169 916 321
    • Email: [email protected]
  • The transaction is being processed and facilitated through the ticketing website of:
    • eMatter Technologies Pty Ltd
    • ABN: 27 093 085 977
    • Email: [email protected]
    • Phone: 1300 884 226
    • Address: GPO Box 647, Brisbane QLD 4001
  • All transactions are in Australian Dollars (AUD) unless otherwise stated.
  • Subject to the terms and conditions in relation to each event, Lüp will hold ticketing funds on trust on behalf of the Customer until commencement of the relevant event. On commencement of the relevant event, Lüp will then hold those funds as agent for the Event Organiser.

Delivery of Your Tickets

  • Your tickets will be delivered electronically via email. (E-tickets)
  • You can then print these or bring them on your phone or tablet to the event so we can scan you in at the door.
  • We will send you your e-ticket as soon as you complete your purchase

Processing and Credit Card Fees

  • If there are any processing or credit card fees, these will be calculated and shown to you during purchase.
  • If there is $0 or no value in 'Fees' column or fields, that means there are no fees applicable to your purchase.

Refund and Returns

  • Refunds and returns are covered under the policy of the Event Organiser, and do not limit your rights under Australian consumer law:
    • In the case of an event cancellation, refunds will be provided to patrons who have purchased tickets for the cancelled event.
    • You must inform the Organiser in writing if you wish to cancel, in part or in full, your event booking. Cancellations received prior to 1 February 2024 will be liable for 20% of the cost of the ticket/s. Refunds will not be given for any cancellations received after 1 February 2024.


  • All transactions with us are protected using 128-bit SSL encryption to ensure the security of your personal information and credit card data.
  • All payments are processed directly with Stripe and none of your credit card details are stored on our servers

Privacy Policy

  • Your personal information is being collected to facilitate your purchase and to allow entry to the event.
  • Your information is shared with the Event Organiser, to enable them to communicate to you regarding the event.
  • If you wish to be removed from any lists please email us at [email protected]

Competition Terms

By answering “Yes please, and keep me up to date on specials, events and promotions with Lüp Rewards” you agree to be bound by the terms and conditions of the competition being conducted by Ematter Technologies Pty Ltd ACN 093 085 977 trading as Lüp and Lüp Tickets ABN 27 093 085 977 of Suite 1203, 200 Mary Street, Brisbane City, Queensland, Australia 

The terms and conditions for Lüp’s competition can be found here

Maintaining a COVID Safe Event

By attending this event, you agree to follow all COVID Safe protocols, both posted on signage or communicated by our staff. If you are feeling unwell, you agree to not attend the event. 

Disclaimer, Terms and Conditions

By entering your details you are agreeing to the terms and conditions listed below.
By scanning your QR Code/ticket at any exhibitor stand for a door prize or any other promotion, you are agreeing to your details being supplied to them and to their Terms and Conditions (See exhibitor's stands for more details). Personal information will be shared with the exhibitor and may be provided to third parties.

(a) "web" or "web site" or "site" means the system or database on which the personal information is stored; (b) "You" or "your" means Lüp Pty Ltd (c) "I", "my" or "me" means the person who has entered information into any electronic form on a site (d) "information" or "personal information" means any information entered into any electronic form that is provided that may identify a person (e) "Show" or "Expo" means the event for which you registered 


  • I confirm that the information I have entered is completely accurate, and in particular I have taken care to ensure that my email address is correctly entered.
  • I agree and consent to my personal information being utilised for current and future competitions, draws, lotteries and promotions by the promoters and exhibitors of the Show.
  • I agree and consent to, for promotional purposes, you providing the information I have entered into any electronic form on your site to entities/businesses attached, related, affiliated or associated to the Show, including but not limited to the Event Organiser, presenters, sponsors, exhibitors and suppliers.
  • I agree that by my entering into any competitions at the Show, that I agree and consent to my personal information being utilised by such competition for the competition purposes and the promoter of the competition and authorise the publication of my details as they relate to the competition.
  • I agree that you will not be liable to me, except in the case of fraud, for any act or omission (whether negligent or misleading or deceptive or otherwise) by you in the performance or purported performance of your obligations under these terms and conditions.
  • I indemnify you against all claims, except in the case of fraud, arising out of or in any way connected with any act or omission by you in the performance or purported performance of your obligations under these terms and conditions.
  • I agree that liability on your part or on the part of your servants or agents for damages for or in respect of any claim arising out of or in connection with the relationship established by this agreement or any conduct under it or any orders or instructions given to you by me , shall not in any event (and whether or not such liability results from or involves negligence) exceed $50.00.
  • I agree that by my entering information into any electronic form on your site, that I am agreeing to the terms and conditions herein and to the Disclaimer.

Australasian Hospitality Gaming Expo Conditions of Entry 

The Australasian Hospitality Gaming Expo is a trade exhibition, for management, director and staff representatives of a Hospitality Industry Organisation, defined as registered clubs, hotels, casinos and hospitality venues only; and relevant government, regulatory, and support bodies; and any other organisation that the organiser deems as a Hospitality Industry Organisation 

Trade suppliers are not eligible to attend the event unless exhibiting. 

Conditions of entry:

  • All Visitors and Exhibitors are required to follow any Queensland Government Health Directives which are in place at the time of the event
  • Entrance is by authorised Entry Badge only;
  • Entry Badges are not transferable;
  • Entry Badges must be worn in plain view at all times;
  • Proof of identity may be required;
  • Proof of affiliation with a hospitality industry organisation (as described above) may be required;
  • Any Entry Badge not matching the identity of the wearer will be confiscated;
  • Any person attempting to enter the event using another person's Entry Badge will be excluded from the event;
  • Photography is only permitted with the permission of the subject Exhibitor and Event management;
  • Event management may reject any Visitor or Exhibitor registration at its sole discretion;
  • Event management may refuse admission to any person;
  • Event management may exclude any person whose behaviour it considers is not appropriate;
  • Event management may search any bags or other possessions of Visitors or Exhibitors entering the event;
  • Any person who is not an Exhibitor and is observed conducting sales activities during the exhibition will be excluded from the event;
  • Visitors may not disrupt or distract sales activities conducted by Exhibitors;
  • Exhibitor registrations are approved for those employed directly by the contracted stand holder,
  • Stands may not sublet or share their stand without prior consent of event management;
  • Event management reserves the right to refuse stand-sharing requests;
  • Visitors and Exhibitors breaching these conditions of entry may be excluded from the event.